Moveworks
Enterprise AI platform designed to automate employee support across IT, HR, finance, and other internal service functions.
- HR Function
- HR Operations & Policy
- Best For
- Mid-to-large enterprises seeking to reduce support workload and improve productivity
- AI Capability Type
- Conversational AI & Workflow Automation
- Pricing Tier
- Enterprise Custom
Problem Solved
Automates employee support requests to reduce ticket volume and resolution time
Who Uses It
IT, HR, and finance support teams as well as all employees needing assistance
Why Companies Buy
To eliminate repetitive tickets and reduce manual support coordination
Scenario: An employee needs access to a finance application
- 1.Employee types natural language request in Slack or Teams
- 2.AI understands intent using natural language understanding
- 3.System connects to identity management and checks policies
- 4.Access is provisioned automatically or routed for approval
- 5.Employee receives immediate confirmation without ticket queues
Conversational AI
Natural language understanding for support queries
Predictive Analytics
Not a primary capability
Skill Matching
Not a primary capability
Workflow Automation
Automated access provisioning and backend process execution
Sentiment Analysis
Not a primary capability
Quantified Results
Organizations report 60-80% reduction in support tickets
Operational Improvements
- Instant resolution of common requests
- Reduces support team workload
- 24/7 availability for employee support
Engagement Improvements
- Faster resolution improves employee satisfaction
- Self-service reduces friction
Includes:
- AI support assistant
- IT and HR workflow automation
- Multi-platform integration (Slack, Teams)
- Enterprise security and compliance
- Analytics and reporting
Enterprise pricing based on employee count and integrations
- Advanced conversational AI
- Proven ticket reduction ROI
- Works within existing collaboration tools
- Broad integration ecosystem
- Immediate employee productivity gains
- Enterprise pricing tier
- Requires IT integration effort
- Limited to support use cases
- Needs ongoing knowledge base maintenance
Who Should Buy
Enterprises with high support ticket volumes seeking AI automation
Who Should Avoid
Small companies with minimal support needs or limited budgets
Unique Selling Point
Most advanced enterprise AI for employee support automation